Strategic ICT Management for IT and Non IT Managers Course

Course Details

The aim of this course is to provide senior executives with just enough ICT Governance and Management knowledge, to enable them to not only make informed decisions but also to supply much-needed guidance to their IT Departments, to get the jobs right, the first time. The focus is on supplying senior business and/or IT managers with a managerial perspective on the planning, organising, leading and control of IT. All class discussions are based on IT and Business Best Practices and how they can be tailor-made to suit your organization's specific requirements and needs.

As such, the combined strengths of frameworks such as PESTEL, Porter's Five Forces of Competition, the Balanced Scorecard, Hyper Competition, COBITv5, ITILV3, PMBOK, Prince II, TOGAFV9 and the ISO/IEC Standards are used, to enhance the learning experience. The gist of the course is the development of a practical “toolkit that will enable you to not only Align Business and IT Goals but also to be able to develop and implement ICT Governance Frameworks. Frameworks that will enable you to lead your organisation to become compliant with Corporate Governance Codes of Conduct, ICT Laws, and Policy Frameworks such as the KING IV Code of Conduct (Principle 12), the ECT Act (2002), POPI Act (2013) and the DPSA, CGICT Policy Framework (2012).

Learning Outcomes:

At the end of the course, delegates would be able to:

• Understand the enabling role of ICT.
• Understand the important role that different kinds of information systems play in organisations.
• Understand and describe the importance and characteristics of People, Processes and Technology in a typical information systems environment.
• Understand and be able to apply various techniques, methodologies and frameworks that could be followed in governing, managing, developing and/or acquiring information systems and Information system strategies.
• Discuss the importance of, and differences between, strategies for managing and governing information system resources.
• Align IT and Business Goals, and be able to develop a Framework for successful Governance and Management of IT

Course Content:

The course will cover the following topics:

• Study Unit Theme 1: Information and Communication Technology as a Strategic Enabler.
• Study Unit Theme 2: The Importance and Characteristics of Hardware, Software and Telecommunications in a Typical Information Systems Environment.
• Study unit theme 3: Applying and Managing information and communication technology.
• Study Unit Theme 4: The Information Management Toolkit.

Entry Requirements:

Learning is assumed to be in place for Middle to Senior Management or anyone with a passion for IT Management