How Do I Know At Which Date A Training Course Is Held?

The training dates in this website have been fixed for one calendar year. If due to high demand, additional training courses are offered during the year, this will be indicated online at https://www.newwaysconferences.com/all_Courses.php.

If you are interested in dates for individual/in-house training courses, please contact the training WhatsApp +234 8023194131 lines or info@newwaysconferences.com

Our training sessions are offered at different locations in London, Ghana, Nigeria and Dubai. For more detailed information on our training locations, please refer to the information online at https://www.newwaysconferences.com/all_Courses.php.

Where Are The Courses Held?

When you book your place on a course you will be informed of the course venue as well as how to get there.

Do The Contents Of Identical Training Sessions At Different Locations Differ?

The location does not influence the contents of the training. If one training course (e.g. Customer Service Certification Training) is offered at different locations, there are no differences regarding the contents as compared to the identical training at another location.

Where Can I Park My Car During The Training?

Parking is free at our training locations.

How Do I Register For A Training?

In writing: Online, using the registration form or by email to info@.newwaysconferences.com. Registration templates are available at https://www.newwaysconferences.com/course_registration.php.

How Do I Know Whether I Am Registered For A Training Course?
You will receive confirmation of your course registration by email. However your attendance and confirmation of participation is only by part or full payment of the course fees
What is our cancellation policy?
If you wish to cancel your place on a course, we will refund the fee according to the number of weeks before the course that you notify us of this. To cancel your place on the course we require written notification.
More than 4 weeks: 100% refund
Between 3 to 4 weeks: 80% refund
Between 2 to 3 weeks: 70% refund
Less than 2 weeks or not attending the course: 50% refund

Newways Consulting reserves the right to cancel or postpone a course up to 2 weeks before the course in the unlikely event that it is undersubscribed. In these cases, participants will be offered alternative dates, a credit note or a full refund. Please do take this into account if you are booking flights.

In the unlikely event a course has to be cancelled within 2 weeks of the course start date by reason of force majeure, (war, civil unrest, fire, flood, action by any government, or any event beyond the reasonable control of Newways Consulting) we shall promptly notify participants and seek alternative solutions. In the event of the course being terminated by reason of force majeure, Newways Consulting is unable to reimburse any participant expenses relating to a cancellation. Such expenses may include, but not be limited to: visa costs, transport cancellation fees.

Will Training Documents Be Provided?
Appropriate training documents will be provided for all training courses. For face-to-face training courses, the training documents will be provided in electronic form . This will include jotters and biros.

How Much Does A Training Course Cost?
For the training fee, please refer to the training description for each course in the website or catalog. The training fee comprises extensive training e-books, documents, auxiliary material as well as snacks and lunch. We will send the invoice to your organisation if you request . Please inform us of a different invoice address if you need one.

Can I request an invoice to my company's name?
Certainly! Please contact info@newwaysconferences.com and we will send an invoice in your company's name.

What is included in the course fees?
The course fee covers tuition fee, course materials, refreshments and lunches during course days and study visits when applicable. For foreign delegates Newways offers complimentary tours and excursions.

Please note that the training fees do not include travel arrangements and Newways Consulting cannot provide assistance with specific individual travel arrangements. We are also unable to arrange your accommodation except you specifically request and make deposit for accommodation at least 2 weeks prior to the course. We will happily share hotel details with you so you can organise it yourself if you request.

What payment forms and methods do you accept?
Bank Transfer, Our Website accepts all Major Credit and debit cards. We accept Visa, MasterCard, Verve Card, International Debit, and PayPal.

Does Newways provide discounts or scholarships?
If you have attended any Newways course within the past 2 years you are eligible for a 20% discount on your next booking. Don't forget to mention it on your registration form.
If there are a number of people from your organisation wanting to book a place on the same or different courses, please get in touch with us to discuss organisational discounts.

What is your transfer policy?
We can transfer any registration to another date/location or to a colleague.
There is never a fee to transfer the registration to a colleague for the same date/location.
All transfer requests must be made before the course begins. Once the course begins transfer requests cannot be honored.

Can I get a refund if I'm sick or can't make it to the training due to work?
We certainly understand that unexpected circumstances may prevent attendees from making their scheduled class, but we do not issue refunds if it is less than two weeks from the start of training. We will work with you to reschedule your course for another date.

Can I send a colleague in my place if I can't make it to training?
Yes, you can send a colleague in your place at no cost if you are unable to make it to training. Please give our office a call oremail info@newwaysconferences.com to let us know of the change so the trainer is aware!

Can I get a refund if I can't make it to the transferred training date?
After transferring your registration to a colleague, we cannot offer a refund even if it is two weeks prior to the training date. You could send another colleague in your place at no cost, or pay the $50 transfer fee for another date/location.

If I can't make it to training can I exchange my registration price for consulting hours?
While we do offer consulting services, our training tickets are kept separate from consultant hours and cannot be exchanged.

What happens if there is inclement weather the week of my training?
Trainings are very rarely cancelled, and usually only when the host city deems travel unsafe or prohibits public transportation. We will keep watch over evolving weather conditions and notify attendees should the class be delayed or cancelled. In the event of a cancelled class, we will work to place everyone in makeup training, the next training date in that city, or at the location of their choice.
Individuals with weather-related incidents will be reviewed on a case-by-case basis.

Is there a chance that Newways will cancel my training for non-weather related reasons?
Cancelling courses is very rare, but will only be done in the best interest of all parties. We reserve the right to cancel training up to 10 days before the first scheduled training date. In the event that we must cancel class, all attendees will be offered the opportunity to transfer their courses to another date/location or a full refund of their courses without penalty.

Do I Have To Book The Hotel At The Training Location Myself?
As a training participant or registering party, you are responsible for booking the accommodation. Various overnight accommodation options are available at the training locations. Once you request we can send you some options

Do The Hotels Offer A Special Rate For Training Participants?
The training participants have to pay the regular price for overnight stays if no reservation is made and paid for prior to the training date in the specified hotels.

What support is offered for visa applications?
It is advisable for you to plan well in advance if you require a visa to avoid unnecessary delays and costs. Newways is happy to provide a letter in support of a visa application. However, this is only possible on receipt of full payment of the training course fees and a scanned copy of the participant's passport photo page and any other relevant pages. This letter will be emailed to the participant. We strongly advise you to check your specific country requirements at your local Embassy. Please note we are not in a position to provide country-specific visa advice.

What happens if a visa application is unsuccessful?
We understand that there are often difficulties in obtaining a vis a which are outside a participant's control. If a participant is forced to cancel his or her place on the course due to problems obtaining a visa, Newways will refund the fee according to the number of weeks before the course upon receipt of the rejection letter of the Embassy. Please start your visa application in time to obtain 100% refund when your application is unsuccessful.
More than two weeks before the course start date: 100% refund
Less than 2 weeks before the course start date: 50% refund
No show at the course: No refund

What time does the course start?
Courses usually start at 9am and finish at 5pm. On the first day of the course, there is an opening session that starts at 10.00am and Registration. On the last day, our courses finish earlier as agreed on the second day.

What support is available after the training?
Individuals can receive one-to-one support from the trainer after the course, Newways can also provide further custom-designed training or consultancy support if you or your organisation need further assistance. Please contact us with any questions.

Is the course or Newways Consulting accredited? Will I get a certificate?
Newways is accredited as a training provider by the Institute of Management Consultants and Nigerian Institute of Training and Development. This means that Newways is an accredited training provider. You will receive a certificate of attendance at the end of the course (providing you attend the whole course).

Does Newways provide training in languages other than English?
Yes. Newways Consulting offers open training courses in French on special request.
Custom-designed training courses can also be provided in a variety of languages including English, French, Spanish, Portuguese, Dutch and Arabic .

Does Newways have a disability policy?
Yes – please get in touch with us if you would like further information.

Are there accommodations for people with food allergies?
Yes, we can work with you to accommodate special food needs for meals. Please send information about your dietary restrictions during registration or email info@newwaysconferences.com with specific concerns.

Is there a dress code?
We do not have a dress code for training, but most people prefer business casual.