Effective Performance Appraisal Meetings and Facilitating Coaching to Improve Performance Course

This course also describes how to conduct effective performance appraisal meetings and emphasizes the importance of coaching as a means of improving performance.

Course objective

• Deciding and initiating action
• Presenting and communicating
• Analytical thinking
• Applying expertise and technology
• Following instructions and procedures
• Planning and organizing
• Achieving goals and objectives

Course outline

• Performance management - introduction and definitions
• Definition of performance management
• Objectives of performance management
• Impact of poor performance on an organization
• Key terms and uses
• The annual performance cycle: an overview
• Responsibilities in performance management
• Shared management model
• Mistakes in performance management
• Establishing effective objectives
• Cascading the vision, mission and strategies
• The impact of critical success factors on performance
• The 3 types of performance criteria
• Key result areas - definition and examples
• Key performance indicators
• Definition and characteristics
• Units of measure
• Difference between goals and objectives
• Turning goals into objectives the SMART way
• Measuring the semi tangible factors and competencies
• Behavioral indicators
• Proficiency level
• Corporate values - their importance
• The importance of coaching
• Defining coaching
• Coaching responsibilities
• Benefits of good coaching
• The focus and purpose of coaching
• Important coaching skills
• Five steps of coaching for optimal performance
• Role play: facilitating a coaching session
• Conducting effective performance appraisals
• Planning performance appraisals
• Conducting effective appraisal meetings