Corporate Office Administration, Record and Information Management

Information is a very vital resource in modern times. It forms the basis of making an appropriate responses to opportunities and threats in the environment. Records form a strategic component of information management and have to be effectively handled for goal achievement.

This training course is carefully articulated to provide participants with the requisite knowledge and skills that will enhance their information management ability in their organisations. It would afford participants the opportunity to analyze the economic values of records and develop appropriate systems for record control and management

Course Objectives

At the end of the Corporate Office Administration, Records and Information Management Workshop, participants will be able to:

1. Understand the principles and importance of effective records and information management in organizations.

2. Identify and apply appropriate filing systems for administrative, personal and financial records.

3. Develop effective procedures for document tracking, storage and retrieval.

4. Implement appropriate measures for handling confidential information, records retention and disposal.

5. Utilize computer applications and electronic filing systems to improve records management efficiency.

Course Outline

Module 1: Principles of Corporate Office Administration

• Fundamentals and Functions of Modern Office Administration
• Office Organisation, Workflow and Administrative Procedures
• Managing Correspondence, Meetings and Office Communication
• Time Management, Prioritisation and Administrative Productivity

Module 2: Records Management and Document Control

• Principles and Lifecycle of Corporate Records
• Records Classification, Filing and Indexing Systems
• Document Control, Version Management and Retrieval
• Records Retention, Archiving and Disposal Procedures

Module 3: Information Management, Security and Confidentiality

• Managing Corporate Information and Business Data
• Information Security, Confidentiality and Access Control
• Data Protection, Privacy and Ethical Handling of Information
• Risks, Threats and Controls in Records and Information Management

Module 4: Digital Office and Records Management

• Electronic Records Management and Digital Filing Systems
• Office Technology and Document Management Tools
• Digital Workflow, Automation and Information Retrieval
• Business Continuity, Backup and Disaster Recovery for Records

Course Methodology

The workshop will adopt the following training methodologies:

1. Interactive Lectures and Presentations: Facilitator-led sessions to explain records management principles, procedures and best practices.
2. Practical Demonstrations: Demonstrations of manual filing, electronic filing, document tracking and record retrieval techniques.
3. Case Studies and Group Discussions: Analysis of real-life organisational records management challenges and possible solutions.
4. Hands-on Exercises: Practical activities on file classification, document control, information storage and retrieval.
5. Question-and-Answer Sessions: Interactive discussions to clarify concepts, share experiences and address participants’ workplace challenges.