Building Strategies for Breakthrough Performance

Course Details

Conference Objective

The performance breakthrough conference provides a powerful, proven and practical set of tools and processes to support colleagues to set personal, team and service performance development goals and identify practical ways they can work towards those goals. Other Learning Outcome includes:

• Appreciate the importance of critical thinking in working with problems
• Analyse issues in depth and with precision using elements and standards of thought
• Evaluate biases and optimise outcomes
• Apply active listening techniques to enhance level and quality of thinking
• Apply Critical Thinking for problem solving and idea generations at work

By the end of this conference, participants will be able to:

• Explain the benefits of Performance Measurement, Continuous Improvement and Benchmarking.
• Show how these activities play a part in helping their organization perform at a higher level
• Determine methods for generating and implementing effective performance metrics
• Use a process improvement methodology back at work
• Run a benchmarking project more effectively

Conference Content

This conference uses a combination of presentations, group exercises, simulations, personal reflection and real life case studies to explore a range of straightforward, practical and extremely effective tools, techniques and processes which can be applied to any situation where there is a desire to achieve a breakthrough in performance. More specifically the course covers:

• Understanding the performance breakthrough methodology
• The three prerequisites for a performance breakthrough
•  Identifying and clarifying specific and powerful performance breakthrough goals
• Spotting your own habitual (self limiting) patterns of behaviour and thought
• How to check commitment to follow through on an action plan
• Identifying your own personal performance breakthrough
• Developing an action plan for your future development

Understanding Basics of Critical Thinking

• What is Critical Thinking and how it differs from Analytical and Creative Thinking
• Characteristics of Critical Thinkers
• Benefits of Critical Thinking

Critical Thinking Process

• Seven-Phase Critical Thinking Model

Elements & Standards of Critical Thinking

• What are the components that lead to Critical Thinking?
• What are the standards for thinking to be considered ‘critical’?

Critical Thinking Applications at Work

• Enhance positive outcomes of decision-making process with Critical Thinking
• Ways to value-add and provide enablers, including resources for intervention
• Guided Action plan for improvement

Performance Measurement: The Starting Point for Improvement

• The Need for Measurement
• Data Use and Abuse: Using Data Constructively
• Methods of Selecting Performance Measures
• Developing a Framework for Measurement
• Understanding Variation: The key to understanding performance
• What histograms, run charts and control charts tell us about performance

Continuous Improvement

• Understanding Variation: The Range and Standard Deviation
• Taking Appropriate Action against a Process
• An Introduction to Control Charts
• How to Improve a Process
• The Power of Teamwork
• Problem and Mission Statements

The Tools of Continuous Improvement

• Understanding and Analyzing a Process
• Identifying causes of problems, and potential solutions
• Demonstrating the link between a cause and its effect
• Understanding the Process
• Investigating Relationships between Variables

Who Should Attend

Performance breakthrough skills training programme is aimed at anyone who wants to learn about the performance breakthrough methodology developed and committed to making a breakthrough in their own performance. The programme is particularly suited to managers who want to adopt a coaching style in how they support their direct reports and colleagues. The only prerequisite for participation in the programme is the desire to make a breakthrough in your own performance.

ACCOMMODATION:

This Conference is non-residential. Participants are to lodge in hotels of their choice near the conference centre. A list of these Hotels will be provided on request.